CONDITIONS, POLICIES & RETURNS
Frames, Sunglasses and Lenses are covered by twelve month warranties for faulty workmanship. This does not cover usual wear and tear e.g. scratches, accident or improper use or storage of the product.
Prescription lenses made up to our Optometrist's prescriptions are covered by ten weeks adaptation warranty. Generally, people adapt to their new prescriptions within a few weeks.
Contact lenses are not exchangeable or refundable once box and or seal is broken.
Customers bear the risk when requesting products be couriered, and are then covered by courier's policy.
We take great care to ensure you have made the right choice before ordering your lenses, therefore we do not offer any change of mind refund on frames in accordance with Consumer Affairs Victoria's laws.