Conditions Policies and Returns

Frames, Sunglasses and Lenses are covered by twelve month warranties for faulty workmanship. This does not cover usual wear and tear e.g. scratches, accident or improper use or storage of the product.

Prescription lenses made up to our Optometrist's prescriptions are covered by ten weeks adaptation warranty. Generally, people adapt to their new prescriptions within a few weeks.

Contact lenses are not exchangeable or refundable once box and or seal is broken.

Customers bear the risk when requesting products be couriered, and are then covered by courier's policy. 

We take great care to ensure you have made the right choice before ordering your lenses,  therefore we do not offer any change of mind refund in accordance with Consumer Affairs Victoria's laws.

 

Looking after your eyewear

We recommend regular maintenance in our store.

Using lens cleaner and keeping your spectacles away from heat, and especially out of the car glove box should ensure years of great use.

 

Moving parts such as small screws can loosen over time, and it is generally straightforward to tighten them for you.

 

Always follow the instructions you are given with your contact lenses, our eyes are precious. 

We always recommend using a hard case to store your glasses whilst you're not wearing them, and remember to store them up high, as young puppies like to chew them.

Copyright © 2019 | 327 Lygon St, Carlton 3053  |  +61 (03) 9036 2400  |  info@carltoneyelab.com.au